Replacement & Shipping

Shipping Policy

We ensure timely delivery of the goods. So once you have placed an order, rest assured as we will look after everything. Also, timely delivery of the order is our utmost priority however, actual delivery depends upon the availability of the goods, your shipping address, etc. We have collaborated with top Couriers to ensure that you receive your order on time. If you have any questions during the process, feel free to reach our customer support.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Purchases are shipped from our factory/warehouse in Delhi by courier. Please allow the following number of days from receipt of your order.

Delivery for Prepaid Orders
2 to 5 Working Days for Delhi	FREE
5 to 10 Working Days may be Required for Places Outside Delhi.	FREE

Replacement Policy

Replacement is acceptable only under the following conditions:

Manufacturing defect
Damaged at the time of delivery
Wrong goods delivered
Wrong Quantity

If the goods delivered are damaged due to the above-mentioned points, the User can send photographs of the goods to email id [email protected] within 48 hours of delivery. Only after Life Fit India’s team is satisfied replacement shall be made.

Replacement can be refused if:

Damages caused to the goods on account of negligence or improper usage on the part of the customer,
If it shows signs of wear and tear in any way,
Damages caused due to misuse of the goods.

Each item can only be exchanged once. No cash refunds are permitted. Replacement will be initiated only upon receiving the goods. Please allow one to three weeks from the day we receive the goods for your replacement request to be processed. You will be contacted once your replacement is complete. Please note that we do not offer exchanges or refunds on any sale goods. If you have any questions or complaints regarding the goods, please email us at [email protected] After approval, pickup of the goods will be arranged through our courier partners. Please keep the goods ready with all tags & accessories. Kindly ensure proper packaging to avoid any damage during transit.

Please take care of the following points, while packing your goods for Pickup –

Should be packed properly to avoid any damages during transit
Goods should not be used/altered/ tampered
Keep the original price tag & packing intact

Once verified by the Life Fit India team the goods will be replaced and will be delivered back to you.

Please note that replacement will depend upon the stock availability of goods. If replacement is not possible due to the non-availability of stock then other goods of the same value will be delivered to you.

FAQs

What is the expected delivery time for my order?

Delivery times may vary based on your location. For Delhi, expect delivery within 2 to 5 working days for prepaid orders. For locations outside Delhi, it may take 5 to 10 working days.

What should I do if I receive damaged or wrong goods?

In case of manufacturing defects, damages during delivery, wrong goods delivered, or incorrect quantity, you can request a replacement. Send photographs of the damaged goods to [email protected] within 48 hours of delivery. Replacement will be initiated after verification by the Life Fit India team.

Can I exchange an item more than once?

No, each item can only be exchanged once. We do not offer cash refunds, and replacements will be processed only upon receiving the goods.

How long does it take for a replacement to be processed?

Please allow one to three weeks from the day we receive the goods for your replacement request to be processed. You'll be contacted once the replacement is complete.

Are there any conditions for replacement?

Yes, replacement can be refused if damages are caused by customer negligence, improper usage, wear and tear, or misuse of the goods.

Can I return sale items?

No, we do not offer exchanges or refunds on any sale goods.

How do I initiate the replacement process?

If you have any questions or complaints regarding the goods, please email us at [email protected] After approval, pickup of the goods will be arranged through our courier partners.

What should I keep in mind while packing the goods for pickup?

Ensure proper packaging to avoid damages during transit. Goods should not be used/altered/tampered, and the original price tag and packing should be kept intact.

What happens if the replacement item is not in stock?

If replacement is not possible due to non-availability of stock, other goods of the same value will be delivered to you or refund will be initiated.